Brand

Vivian May Naturals

Vivian May Naturals, the combination of her Maternal and Paternal Grandmothers, the name really reflects the ethos of the company and business and what her Grandparents and parents instilled in her - to use as much of nature as you can and you will be alright!! Inspired by candles and everything they bring to a home Diane decided she would make 100% soy candles, wax melts, room diffusers and room sprays. She would use high quality ingredients, ones that are kind to the earth and your homes. Diane loves making candles, she finds it so therapeutic, so each batch is made with good intentions, care and attention to detail. Diane hopes her products will help you create a mood and a memory. Available to purchase In Store and Online

DELIVERY

When you place an order it goes directly to the stockist/maker and they will post your item(s) to you.

The delivery costs and timescales are stated in each product description and vary depending on who you are buying from and what you are buying.

If you are buying from more than one stockist/maker you will be charged postage by each of them as they each incur their own postage costs

If you are buying more than one item from the same stockist/maker they do not combine postage, instead the highest postage amount is what you will pay.

For example, if you are buying a picture and a card from the same stockist/maker and the postage cost for the picture is £3 and the postage cost for the card is £1 you will pay a total of £3 postage rather than £4

PLEASE NOTE: Currently we only deliver to the UK

REFUNDS

We hope you love your item(s) but understand that in some cases you may want to return something to us.

If this is the case then please email me as soon as possible at amanda@wemakebristol.co.uk clearly stating the reason for the return and await a response before returning your item

You then have 14 days to return it to us.

It must be received in ‘as new’ condition and where possible we ask that you return it to us in its original packaging.

PLEASE NOTE: We cannot accept returns for the following items unless they are damaged or faulty:-

– Earrings
– Custom and Personalised orders
– Items that have been worn or used

Once we have received your returned item your refund will be processed within 7 working days in one of the following 2 ways:-

– If you are returning the item because you have changed your mind you will be refunded for the price of the item and not the postage cost.
– If you are returning the item because it is damaged or faulty then we will refund you in full for the price of the item and the postage

Should you have any questions at all about your delivery and refunds policy before you make your purchase please email me at amanda@wemakebristol.co.uk